About Onlinesales.ai
Built by ex-Amazon ad-tech experts, Onlinesales.ai offers a future-proof Retail Media Operating System - boosting Retailer’s profitability by 7% of Sales! We are an Enterprise B2B SaaS startup, based out of Pune India. With Onlinesales.ai's platform, Retailers activate and delight 10x more Brands by offering an omni-channel media buying experience, advanced targeting, analytics & 2x better ROAS. Tier 1 Retailers and Marketplaces globally are accelerating their Monetization strategy with Onlinesales.ai and are innovating ahead of the market by at least 2 years.
About the role
We are looking for a skilled Technical Writer to join our team and help create clear, concise, and user-friendly documentation for our products and services. You will collaborate closely with product managers, engineers, designers, and customer success teams to produce high-quality content that enables users to understand and effectively use our solutions.
What will you do @Onlinesales.ai?
Develop, write, and maintain clear, concise, and comprehensive documentation such as user guides, API documentation, FAQs, release notes, and product manuals.
Translate complex technical information into simple, engaging, and accessible content for different audiences (developers, end-users, business stakeholders).
Collaborate with subject matter experts (SMEs) including engineers and product managers to gather information and ensure technical accuracy.
Create structured content for knowledge bases, product documentation portals, and in-app guidance.
Ensure consistency in terminology, style, tone, and formatting across all technical documents.
Continuously update and improve existing documentation based on user feedback, product updates, and new features.
Work with design teams to create diagrams, visuals, and flowcharts to enhance documentation clarity.
Manage version control and documentation repositories to maintain up-to-date content.
You will be a great fit, if you have:
2–5 years of experience as a Technical Writer in a software/technology company (SaaS, Cloud, DevOps, API-first product background preferred).
Proven experience creating technical documentation, including developer-focused content (APIs, SDKs, integration guides).
Ability to grasp complex technical concepts and explain them clearly and concisely.
Hands-on experience with documentation tools such as Confluence, MadCap Flare, Git, Markdown, Swagger, or similar.
Familiarity with content management systems and version control tools (GitHub, GitLab, etc.).
Ability to create visuals, diagrams, or infographics using tools like Visio, Lucidchart, or Figma.
Knowledge of Agile development environments and collaboration tools (Jira, Trello, Slack).
Why Onlinesales.ai?
Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constrained resources, and more. It’s about working hard and playing hard
Enterprise SaaS. Opportunity to work with an Enterprise Product SaaS firm with aspirations of growing 10x across the globe
AI-led Retail Tech. We are working to digitize & democratize one of the most exciting and growing verticals - Retail Tech leveraging data, machine learning, and automation (culmination of ad-tech, mar-tech, and analytics for Retail vertical)
Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business
No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy, and empower our teams to do whatever it takes to do the unthinkable
Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem-solver in you
Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe, and spreading love within the org!