Software Design Engineer

Client Tech Support Engineer

Pune
Work Type: Full Time

About OnlineSales.ai  

At OnlineSales.ai, we are building the world’s #1 platform experience for Co-Op and Collaborative Marketing. Our platform hosts a comprehensive suite of Apps converging Advertising, Marketing and Demand Planning needs of 1000s of Merchants and Sales Channel Partners for Retailers and Brands respectively. The world of co-op marketing, while being 100+ years old and a $150+ Billion industry as of 2019, is riddled with elementary, archaic and fragmented processes (sometimes non-existent). We believe this part of the industry is ready to get disrupted by embracing digitization and technology.


Retail Media Monetization can yield upto 8% of revenue as ad monetization income, contributing directly to the bottom line of the retailers we work with. And we are in pursuit of democratizing Retail Media Technology.


Role Introduction

We are looking for a Client Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose, and troubleshoot software problems and resolve customer issues in an accurate and timely manner.

What will you do @OnlineSales?


  • Handle all customer queries first-hand within SLAs

  • Be the first line of defense

  • Fix or escalate issues to the right owners within SLAs

  • Interact with other team members to incorporate their innovations and vice versa

  • Good at communicating

  • Automate things by writing scripts 



You will be a great fit, if you have:


  • Work Exp - 0 to 2 years

  • SQL/MySQL

  • Worked in Unix/Linux operating systems & knowledge of Linux commands

  • Experience in writing scripts in (Python, Shell, Ruby, etc.) 

  • Experience with web technologies & tools including HTTP, Rest API, Postman, etc.

  • Have a passion for performance debugging 

  • Are sincere and take efforts to meet commitment SLAs

  • Have a BS or MS degree in Computer Science or a related technical field or are currently in the final phase of your degree. (BE/BTech/BCA/MCA)


Why OnlineSales.ai?

  • Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constraint resources and more. It’s about working hard and playing hard

  • Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe

  • AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)

  • Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

  • No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

  • Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you

  • Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!

  • Competitive Comp & Benefits. We know the power of compounding and are stubborn about building long-term relationships. Our compensation design is not only competitive but also prudent.

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