Client Success

Client Partner- Hyperlocal Business

Pune   |   Full Time

Role Introduction:

The position serves as a key member of the Global Customer Success team. As a Client Partner, you will have the responsibility of engaging with Enterprise Clients and nurturing Revenues via trust-building, promise delivery, cross-sells and up-sells. This role will also build and lead a team of Account Managers to achieve the quarterly & annual revenue targets.


Role & Responsibilities:

● Drive team strategy and execute superior customer success management to global enterprise customers

● Lead a team of Account Managers. Lead by example to cultivate and maintain OnlineSales.ai culture and best practices within the team

● Building long-term trusting relationships at all levels within our Enterprise Clients

● Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis

● Drive expected results in the areas of adoption, usage, business value, friction and overall relationship

● Engaging regularly with Enterprise Clients via strategic and operational discussions to evaluate needs and strategic direction

● Being the customer’s advocate inside OnlineSales.ai to meet customer’s needs

● Identify and facilitate training programs that will improve product knowledge, technical skills, process know-how and customer handling skills of team members

● Ensure integration with other functions, such as sales, product, and engineering

● Handle customer and internal escalations and deal personally with difficult customer situations and issues.

● Feed “Product Intelligence” and “Customer Intelligence” to the product, engineering, and customer success teams

● Continuously identify ways of process improvement and increasing productivity of the team


Our ideal candidate should have:

● 8+ Years Experience in strategic advisory services, account management or previous customer success management

● 5+ years managing customer facing teams working with global enterprise customers

● Proven leadership and interpersonal skills across external and internal stakeholders

● Strong understanding of business drivers, processes and delivering solutions that meet customer’s expected business outcomes

● Excellent organization and project management capability

● Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation is a must

● Ability to analyze and enhance best practices, processes and procedures to improve efficiency and effectiveness of customer facing teams

● Must have the ability to multitask in a dynamic, fast paced environment

● Self motivated, flexible and results driven

● Comfortable carrying a revenue target & quota

● MBA from Tier 1 / 2 school is preferred

● Strong people leadership skills who can inspire confidence in team


Why OnlineSales.ai?

● Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constraint resources and more. It’s about working hard and playing hard

● Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe

● AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)

● Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

● No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

● Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you

● Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!

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