Client Success

Sr Customer Success Manager - Growth

Pune   |   Full Time

Role: 


Sr Customer Success Manager - Growth


About OnlineSales.ai –

OnlineSales.ai (OS) is the leading Monetization and Hyperlocal Co-Op Marketing platform, helping

Marketplaces and Brands across industry verticals to unlock exponential growth trajectories with the

proprietary AI-ML-led adtech and martech stacks that can be natively integrated into a brand's or

marketplace's ecosystem.

The self-serving, white-labeled platform powers marketplaces and e-commerce service providers around the

world, helping them to generate new revenue streams. Effective monetization is achieved by enabling the

merchant network to perform automated, data-driven marketing activities on and off a marketplace.

OnlineSales.ai is also helping multi-outlet (or merchant network-driven offline brands) efficiently transform

and scale Co-op Marketing across their sales partner networks. ML-led hyperlocal campaigns and management

are encouraging brands in managing Co-op Marketing with a new, all-digital, and automated approach.

At OnlineSales.ai, you can peddle professional growth by jumping into the fascinating world of artificial

intelligence and its amalgamation with the fields of digital advertising, online commerce, and marketing. All of

this with awesome team players and wondrous filter coffees!


Job Role in Brief – Sr. Customer Success Manager – Growth

• Revenue ownership & growth – Every team member, irrespective of seniority, here is responsible for

driving growth for our clients, and revenue for OS. We make detailed plans to hit our targets, and

follow-up on them religiously. Focus is not only on retention or NPS (as in other CS roles), focus is

growth

• Client engagement – Our client POCs are senior stakeholders, as our projects are strategic, revenue-

driving projects. Therefore, there is a high level of CxO sponsorship, heightened visibility, less room

for error, and a high degree of responsibility towards the client. Doesn’t mean we believe in client

servitude – we believe in effective engagement to push the growth agenda

• Analyses – With a complex product, and deep client integrations, there is large amount of data

generated that needs to be understood, analysed and presented to feed growth plans and

opportunities, or simply uncover issues to bring to rapid resolution

• Cross-functional project management – Making the product successful with the client requires

collaboration across multiple internal and external teams (product, tech, marketing, sales, et al), and

therefore diligent project management is a daily affair

• Team management – The role requires managing CSM(s), managing their expectations and growth,

grooming them into future Sr. CSMs, and ensuring sharp, timely deliverables

• Leadership – This a leadership role in the CS function, with clear revenue responsibilities for org

growth. Therefore, versatility, strategic understanding, operational rigor, a growth mindset, and

influencing skills are pivotal to be successful


Key Attributes you need to possess –

• Project Management – Deadline-driven, organized and diligent, with an ability to run projects &

programs across function and levels, with a strong focus on revenue planning & management

• Marketing – Driving seller adoption of our products is key to making our clients successful, and

therefore driving revenues for OS


• Sales – Up-selling & cross-selling is core to business growth at OS, and therefore a flair for building

relationships with clients, demonstrating value of our products, persevering for the sell, and making

revenue growth happen is critical

• Analytical rigor – Endlessly curious with excellent attention to detail, a positive attitude and a

creative mind – someone who is solutions oriented & able to perform in a high-pressure and high-

volume environment

• Product understanding – a systems understanding of how business setups work at scale (or don’t) is

critical for our complex products


Our ideal candidate should have –

• Attitude to make things happen - we are cerebral, and biased for action

• Bachelor’s or Master’s degree from a Tier-1 accredited institute

• Min. 5 years of experience in an analytical rigorous role (e.g. Analytics, Consulting, Product)

• Comprehensive knowledge of MS Office (Word, Excel, Powerpoint)


Location – Pune; Joining – Immediate


What you can expect from OnlineSales.ai –

• Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get

paid who make a real impact on business

• Be a part of something (really) big. Not just any problem, the ones that are filled with purpose and

meaning

• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy,

believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

• We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire

the creative problem solver in you

• A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you

can be and still makes time to have some fun

• Enjoy new skills and Hobby like being a quiz master, playing board games, trying your hands-on

percussion, playing Djembe


If you’re excited with our company’s vision and want to start the path of becoming one of our future

leaders, we’d like to hear from you.

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