Customer Success

Client Growth Partner

Work Type: Full Time


Built by ex-Amazon ad-tech experts, offers a future-proof Co-op Marketing (Hyperlocal) Operating System - accelerating digital transformation across Enterprise Brands & it's Channel Partner ecosystem. We are an Enterprise B2B SaaS startup, based out of Pune India. Several Enterprise OEMs across Auto, Retail and CPG verticals and 7000+ Channel Partners are leveraging to digitize Co-op Marketing budgets to personalize & localize Shopper experience at scale.

Role Introduction

As the name suggests, we are looking for business savvy candidates who can be a strong partner for our Clients - in delivering value & delight to them. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting,  implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, analytical, possess an aptitude for learning and using new technologies, solid business acumen and be able to communicate clearly and effectively. 

What will you do @

  • Develop and manage client portfolios by delivering business growth and profitability.

  • Identify cross sell and up sell opportunities based on new product inventions and client’s needs.

  • Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities

  • Analyze client performance data and identify patterns to drive business KPIs and forward looking plans.

  • Building long-term trusting relationships at all levels within Enterprise Clients

  • Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis.

  • Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior

  • Being the Client’s advocate inside to meet Client’s needs

  • Host product demos, training and onboarding process for existing & prospective Clients

You will be a great fit, if you have:

  • 2-5 years of experience in client management, account management or related roles

  • Proven track record of leading diverse teams, consultants and client portfolio

  • Previous experience in tech / SaaS startups is preferred strongly

  • Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute

  • Startup-savvy, solid hustling and problem solving attitude

  • Self-driven, highly organized and able to multitask

  • Ability to define and document customer success processes and best practices to deliver 10x customer experience.

  • Knack for problem solving, keeping client’s interest in mind always.

  • Experience of leading/ forming/ scaling a customer success team. 

  • Great story-telling skills

  • Experience presenting to external stakeholders including to CxOs


  • Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constraint resources and more. It’s about working hard and playing hard

  • Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe

  • AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)

  • Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business

  • No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

  • Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you

  • Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!

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