As the name suggests, we are looking for business savvy candidates who can be a strong partner for our Clients - in delivering value & delight to them. This role will undertake a broad range of tasks such as building customer relationships, business & growth consulting, implementing success programs, contributing to pre-sales functions, onboarding and training clients, and filling up gaps on the delivery front. The role will also assimilate & distribute industry insights to Client stakeholders. Successful candidates must be technically savvy, social, analytical, possess an aptitude for learning and using new technologies, solid business acumen and be able to communicate clearly and effectively.
Develop and manage client portfolios by delivering business growth and profitability.
Identify cross sell and up sell opportunities based on new product inventions and client’s needs.
Plan and execute consulting and cross-sell / up-sell strategies for identified opportunities
Analyze client performance data and identify patterns to drive business KPIs and forward looking plans.
Building long-term trusting relationships at all levels within Enterprise Clients
Working with Clients to establish and achieve critical goals on a monthly, quarterly and annual basis.
Drive expected results in product adoption by monitoring key product metrics and understanding business dynamics & user behavior
Being the Client’s advocate inside OnlineSales.ai to meet Client’s needs
Host product demos, training and onboarding process for existing & prospective Clients
2-5 years of experience in client management, account management or related roles
Proven track record of leading diverse teams, consultants and client portfolio
Previous experience in tech / SaaS startups is preferred strongly
Bachelor’s or Master’s degree from a Tier-1/ Tier-2 accredited institute
Startup-savvy, solid hustling and problem solving attitude
Self-driven, highly organized and able to multitask
Ability to define and document customer success processes and best practices to deliver 10x customer experience.
Knack for problem solving, keeping client’s interest in mind always.
Experience of leading/ forming/ scaling a customer success team.
Great story-telling skills
Experience presenting to external stakeholders including to CxOs
Startup-y. We believe Startup is a mindset. It’s about being scrappy, being nimble, solving tough problems with constraint resources and more. It’s about working hard and playing hard
Enterprise SaaS. Opportunity to work with a Enterprise Product SaaS firm with aspirations of growing 10x across the globe
AI led Retail Tech. We are working to digitize & democratize one of the most exciting and growing vertical - Retail Tech leveraging data, machine learning and automation (culmination of ad-tech, mar-tech and analytics for Retail vertical)
Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business
No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable
Problem Solving. We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you
Quirky & fun. Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe and spreading love within the org!