Client Success

Customer Success Manager- Growth

Pune   |   Full Time

Customer Success Manager- Growth:


About OnlineSales.ai –

OnlineSales.ai (OS) is the leading Monetization and Hyperlocal Co-Op Marketing platform, helping

Marketplaces and Brands across industry verticals to unlock exponential growth trajectories with the

proprietary AI-ML-led adtech and martech stacks that can be natively integrated into a brand's or

marketplace's ecosystem.

The self-serving, white-labeled platform powers marketplaces and e-commerce service providers around the

world, helping them to generate new revenue streams. Effective monetization is achieved by enabling the

merchant network to perform automated, data-driven marketing activities on and off a marketplace.

OnlineSales.ai is also helping multi-outlet (or merchant network-driven offline brands) efficiently transform

and scale Co-op Marketing across their sales partner networks. ML-led hyperlocal campaigns and management

are encouraging brands in managing Co-op Marketing with a new, all-digital, and automated approach.

At OnlineSales.ai, you can peddle professional growth by jumping into the fascinating world of artificial

intelligence and its amalgamation with the fields of digital advertising, online commerce, and marketing. All of

this with awesome team players and wondrous filter coffees!


Job Role in Brief – Customer Success Manager – Growth:

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.


Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.


Customer Success Manager Requirements:

  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.


Our ideal candidate should have –

• Attitude to make things happen - we are cerebral, and biased for action

• Bachelor’s or Master’s degree from a Tier-1 accredited institute

• Min. 3 years of experience in an analytical rigorous role (e.g. Analytics, Consulting, Product)

• Comprehensive knowledge of MS Office (Word, Excel, Powerpoint)


Location – Pune; Joining – Immediate


What you can expect from OnlineSales.ai –

• Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get

paid who make a real impact on business

• Be a part of something (really) big. Not just any problem, the ones that are filled with purpose and

meaning

• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy,

believe in autonomy and empower our teams to do whatever it takes to do the unthinkable

• We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire

the creative problem solver in you

• A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you

can be and still makes time to have some fun

• Enjoy new skills and Hobby like being a quiz master, playing board games, trying your hands-on

percussion, playing Djembe


If you’re excited with our company’s vision and want to start the path of becoming one of our future

leaders, we’d like to hear from you.

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